Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of utechna.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***l –
On the Galaxy A3 2016 glass does not fit perfectly around the edges because of the features of the screen itself (Rounded around the perimeter is) and need to do safety glass smaller in size, delivery is two weeks, packing is foam box, tech. The holes are cut neatly, in general, everything is worthy but not perfect…
D***v –
Delivered in a month, before Primorsky Krai relatively quickly. The whole came, packed well. As I understand in Series A glass less, the photo is noticeable. On the A7 with the native case looks unusual. See the window without bending, I.E. Not 2.5D, But paste easier. When buying, look for each individual choice if you ask the store in advance. At least the glued glass does not reduce the sensitivity and use the phone does not interfere.
M*** –
I take the second time, for such money is even very good. Take it.
D***s –
Delivery was less than a month. All the whole, unharmed. With the store did not communicate, but very fast result.
F***f –
With the store did not have to communicate, the glass came whole, only the order went long, the glass I advise to buy
J***a –
Not the first time I order. Pleases fast delivery. And as usual, the best and price and quality. Thank you store!
R***r –
Everything is as ordered. Well packed. I don’t remember how long it’s been. About a month.
E***a –
The goods came very quickly! Did not even expect, all qualitatively. Super.
M***a –
Excellent glass on the Galaxy A3 2016 model, the only thing-on the edges is small. Does not completely close the touch screen. Also at the top and bottom did not stick on the edges, but, most likely, there are already the frames themselves rounded on the phone. Delivery month to Karelia (Northwest). Thank you for not lost :))
A***M –
Good glass. Glue is normal, glued from the second time, the first time missed glued cryvovato, had to tear off, while on the glue defects surprisingly did not form. The second time I glued it normally.
A***V –
Seller recommend. The goods came to the Far East in 1 month
G***a –
Cracked came. I’m going to open a dispute
S***v –
A long time spent 2 months, and so went well, the quality is less.
B***v –
Packed very well stores sent very fast
V***y –
The goods came Bistro, glass whole, thanks to the store
V***r –
The product corresponds to the description, packed qualitatively, glued as it was!)
Customer –
Hi there! A disaster has arrived broken. Some of the e-mails put something sharp in and broke the tempered glass. The company that sent it to me is not to blame, it was emails. That’s why I’m not opening a dispute.
B***r –
Came in a very safe package) Terms of delivery as promised. Quality is the same like in local shops but price is lower.
S***v –
Ordered 29.04.2020 came 29.05.2020 to Ulan-Ude. On the phone Samsung J3 came perfectly, I advise you to buy from the store.
K***s –
The goods received, the packaging is excellent, only because of the coronavirus went very long, the store rahmet.
D***d –
It’s like the description. The track is not informative. I didn’t. For a very long time there was a parcel.
V***v –
For 2,5 months it came very long because of the quarantine goods as in the descriptions is satisfied!
O***o –
The parcel came in time to the store recommend to everyone, everything is whole, my phone liked it, I order not the first time.
D***o –
I ordered 28.05 and received 17.06 in Bryansk. Track was tracked to the end. The parcel lay in the mail for several days. Quality is good. I’m happy.
A***v –
Glass on J7 2016 fit perfectly
E***a –
I’ll put five stars, although the delivery was terrible. I did not paste yet.
D***n –
Delivery almost two months, but still came. glass whole, the phone fits clearly.
Customer –
Because of the big order, the goods came in two weeks. I haven’t checked yet. Size fits.
A***a –
Ordered 19.05 received 17.06. Packing and quality is excellent
U***k –
Is OK The goods is good Came quickly
N***o –
Trimala dugé Dovga delivery All OK pidigal
D***d –
Excellent goods for your money. Arrived in St. Petersburg in 25 days. The track was tracked in Russia.
Y***a –
Well, it’s been a long time. Two months almost. And so everyone is happy.
F***f –
The order arrived on time all courageously and reliably packed to the store Super recommend
A***a –
Glass came whole, not bad quality, ordered Father, not glued yet. Arrived in 3 weeks, the store sent it immediately.
Y***V –
Delivery just over a month. The glass does not match the pictures, it is better. Earlier came such as the picture, so it quickly went down the upper edges. In general everything is fine, the store is happy. Thank you
A***v –
The glass is just perfect! The trimming is smooth, the edges without scraps-laid without bubbles and strips on the edges I recommend! And I’m gonna order one more…
E***a –
The glass is a little small, not on the whole surface, but its function performs)
A***n –
Fast shipping. Quality glass.
A***M –
Received an order at the post office today. I already thought that the parcel was lost. Three weeks in Russia without tracking. Slightly does not correspond to the description of the glass. Under the phone button is a cutout, not a hole.
A***v –
Delivery to Kemerovo 18 days (came with a cover). Good glass, lay on the phone perfectly
B***v –
Excellent
P***r –
Glass is very good, can buy
R***e –
good
A***n –
6.06 ordered, received 20.07. The store sent the next day. Almost a month, as the parcel entered the Russian Federation, but was not tracked at all. Everything came safe and sound
I***a –
The protective glass is a perfect match, it came within a month, the tracking was very accurate, it was well packed! Very happy with the product, I recommend.
D***n –
It came perfectly, delivery two weeks to perm!!!
V***a –
The glass came in perfect condition. The only negative is that the goods were sent for a long time, and went, respectively, too
A***a –
Стекло классное, не поцапаное, вот вам котик
E***a –
Спасибо большое, стеклопришел очень быстро, хорошо упаковано. Не ожидала даже. Буду заказывать еще
A***l –
норм стекло . пришло быстро так как объединили мои посылки другие.
E***a –
Доставка до Тулы около 4-х недель.Качество стекла замечательное,клей нанесен полностью на все стекло.Приклеелось быстро и красиво))).Цена супер.Рекомендую.
Customer –
A little does not block Ecran. Tel. Samsung Galaxy J7 (2016)
A***M –
Well packed. Exactly as the size as described but when I first look there is no hole for the front camera I hope it won’t affect the camera. I’ll comment again after I put it on the phone. Bi also have malum customs tax. Please note to pay 15.48 tl tax for 2 items.
A***l –
Long went, about 3 months, but came in integrity and safety!
Customer –
Until I put it, I did not communicate with the store
D***T –
Everything is super! The perfect combination of price and quality! Delivery took a month. All sizes and technological holes correspond. To buy I recommend, you will not find cheaper at home!
Customer –
The glass came whole. all is well
Customer –
On the Samsung J5 2016, the glass came perfectly. There are two napkins in the kit
O***a –
The glass came in a foam with napkins for the gluing process is a plus. At its Samsung A6 + earlier took full-size glasses (with black frames). Now I’ll try this, in fact it’s of the same quality.
A***d –
All the yakysno are packed out of reach
D***c –
This is the second time I have ordered glass from this store and I am really very satisfied, the quality of the glass is excellent
A***v –
Delivery to the Tambov region is just over a month.
V***v –
The glass got intact and safe, 14 days to Moscow with a combined order. Packed in foam. It came exactly what I ordered, on Samsung A5 2016. About the quality to speak early, as I will write a sticker. Great store. Thank you!
N***o –
25 days to Moscow. all arrived whole, without damage.
R***v –
Everything is fine. Galaxy A5 2016
S***i –
Well..it fits ..
Customer –
upper
R***r –
Description accurate, dense glass, suitable for самсунгj730. received in a month.
S***a –
Packing as always perfect, protects the glass by 100%. The delivery was a little long, only because of the fact that the post office in the RB works very badly.
J***j –
fast delivery, safe package, corect size for samsung j7 2017
N***n –
Got it
D***v –
It came intact. Complete set.
E***a –
The glass came quickly. Safe and sound. Thanks store